Refund Policy

Last updated: 24 January 2026

At QASR Collections, we supply trade-only hotel and hospitality products. Due to the nature of these goods, strict hygiene standards apply. Please review our returns and refunds policy carefully.

Returns

Due to hygiene considerations, returns are only accepted for goods that are faulty or damaged.

• Issues must be reported within 48 hours of delivery

• Claims made outside of this timeframe may not be accepted

Opened or used trade goods are non-returnable, unless the item is confirmed to be faulty.

All returns must be approved by QASR Collections before goods are sent back. Unauthorised returns will not be accepted.

Faulty or Damaged Goods

If your order arrives faulty or damaged, please contact us within 48 hours of delivery with:

• Your order number

• A description of the issue

• Clear photographic evidence of the fault or damage

Once assessed, we will advise on the appropriate resolution.

Refunds

Where a fault or damage is confirmed, QASR Collections will, at its discretion:

• Issue a replacement, or

• Provide a refund

Refunds will be processed using the original payment method where applicable.

Exclusions

We do not accept returns or offer refunds for:

• Change of mind

• Incorrect ordering

• Opened or used products (unless faulty)

• Normal wear and tear

Contact Us

For returns or refund enquiries, please contact us:

Email: contact@qasrcollections.co.uk
Telephone: +44 7884 545453

QASR Collections
Luxury Hotel Supplies | Trade E-Commerce