QASR Collections
Returns
Under QASR’s published policy, returns are accepted for faulty or damaged goods reported within 48 hours of delivery, and QASR must approve a return before anything is sent back.
- Accepted
- Faulty or damaged goods.
- Report within
- 48 hours of delivery.
- Before sending back
- QASR must approve the return.
- Outcome
- A replacement, or a refund to the original payment method.
Trade hygiene goods
QASR supplies trade hotel and hospitality products, and strict hygiene standards apply. Under QASR’s published returns policy, returns are accepted only for goods that are faulty or damaged, and every return must be approved by QASR before anything is sent back.
If your quotation or order confirmation states different terms, ask QASR which apply.
Faulty or damaged goods
Report the issue within 48 hours of delivery, with:
- your order number
- a description of the issue
- clear photographs of the fault or damage
Once assessed, QASR will either replace the goods or refund them to the original payment method.
Not accepted for return
- Change of mind
- Incorrect ordering
- Opened or used products, unless faulty
- Normal wear and tear
Based on QASR’s published policy, last updated 24 January 2026. Questions: Simon Jones, Managing Director: simon@qasrcollections.com or +44 7887 945607.
The enquiry list needs JavaScript. To request a quote or samples, contact Simon Jones, Managing Director: simon@qasrcollections.com or +44 7887 945607.